Airport and Administrative Management Staff – ECOWAS Operations at AlbertaLiveJobs Insights (3 Openings)

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We are recruiting to fill the position below:

Job Title: Airport and Administrative Management Staff – ECOWAS Operations

Locations: Abuja, Kaduna Airport – Kaduna and New Developed International Airport – Jigawa
Employment Type: Full-time

Summary

• The ECOWAS Airlines Services Operation (Operators of the Nigeria Presidential Fleets) is a wholly regional ECOWAS incorporation under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer Executive and Government Functionary Air Transportation services under the registered tradename.

Job Description

• The Station Manager is to ensure on-time performance of all domestic, Regional and international flights, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airlines with safety, security and on-time departure being top priority.

Responsibilities

• Oversees all aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.
• Assumes direct responsibility for his Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Dispatcher, Ramp Agent, Driver, and Catering Officer) Check-in Agent and Baggage Handlers etc)
• Directs all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
• Develops schedules ensuring cost compliance and allocating needed resources
• Ensures customer service representatives are fully trained, and knowledgeable and provide superior customer service.
• Ensures compliance with all UNA Ground Operation Manuals, Load Manuals, Station Manuals and other documents relevant to the management of the station.
• Ensures compliance with International, Federal, State and Local Aviation Regulations.
• Identifies and manages station problems, investigates and provides recommendations for operational efficiency for Management.
• Makes yearly plans and budgets for the station.
• Negotiates and manages airport-specific contracts, and quotations and follows up service compliance in accordance to the existing contracts.
• Initiates service recovery efforts in the event of operations irregularities in cooperation with Operational Dispatch.
• Verifies and approves all station-related invoices and reports any mistakes accordingly.
• Involves in station staff recruitment, initiatives disciplinary hearings, training, development and motivational exercises for station staff
• Provides leadership and guidance to the ground handling agents and UNA staff.