Union Bank of Nigeria (“UBN”) was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients. With a robust geographical network comprising more than 300 service centres and over 950+ ATMs spread across Nigeria, we have remained committed to helping individuals, families and businesses grow for nearly a century.
We are recruiting to fill the position below:
Job Title: Branch Digital Officer
Locations: Benue & Imo
About the Job
- Are you passionate about revolutionizing customer experiences through digital channels?
- Are you a master at seamlessly integrating technology and human interaction?
- We’re excited to invite a dedicated Branch Digital Officer (BDO) to lead our mission of embracing digital innovation and enhancing customer engagement.
Responsibilities
- Digital Onboarding: Empower New-To-Bank (NTB) and Existing-To-Bank (ETB) customers with smooth digital onboarding experiences.
- Guide customers through the process of setting up and accessing digital banking platforms, ensuring they feel confident and informed.
- Digital Self-Service Advocacy: Educate customers about our self-service platforms and demonstrate the value of using digital channels for their banking needs.
- Drive adoption of mobile apps, online banking, and ATMs to empower customers to take control of their transactions.
- Efficient Service Direction: Seamlessly guide customers to the appropriate service points within the branch, streamlining their journey and minimizing wait times.
Qualifications
- Proven experience in customer-centric roles, preferably in banking, retail, or related field.
- Strong familiarity with digital banking platforms and self-service technologies.
- Tech-savvy mindset with the ability to adapt and learn about new technologies quickly.
- Outstanding communication skills to clearly guide customers through digital processes.
- Not more than 29years
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their Application to: mtsiode@unionbankng.com using the job title as the subject of the mail.
