Mikano International Limited is a Nigerian company in the power generation, real estate and construction sectors. This company offers sales, maintenance, assembly and distribution of power generation products, real estate development, and sales of construction equipment.
We are recruiting to fill the position below:
Job Title: Contact Center Agent
Location: Ogba, Lagos
Employment Type: Full-time
Job Summary
- The Contact Center Agent is responsible for acting as the primary link between the company and its customers, handling inquiries, complaints, and sales support across various divisions such as power generation, automobile, and steel fabrication.
Responsibilities
- Inbound Call Management: Answering incoming calls from customers to take orders, answer inquiries, handle complaints, and troubleshoot problems.
- Customer Relationship Building: Building a healthy, consistent relationship with customers to ensure maximum satisfaction.
- Documentation & Reporting: Documenting all call information according to standard operating procedures (SOPs), completing call logs, and producing call reports.
- Follow-up & Sales: Following up on customer calls, carrying out follow-up campaigns, and supporting sales by promoting products.
- Customer Engagement: Increasing customer engagement and awareness.
Requirements
- BA /BSc / HND in Business Administration, Supply Chain Management, or a related field.
- Previous or current experience in a call center or customer service role is typically required.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
- Strong negotiation skills, attention to detail, and proactive approach.
Salary & Benefits
- ₦200,000 monthly.
- Transport Allowance, Leave Allowance, HMO & Pension
Application Closing Date
24th March, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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