Wakafoods Express Limited is an innovative food ordering and delivery platform that connects customers to their favorite meals from a wide variety of vendors — from fast food and street food to home-cooked meals, wine stores, and confectioneries. Our goal is to provide a seamless food delivery experience for both vendors and customers, creating convenience, variety, and affordability at the tap of a button. We are passionate about reshaping how people access food in Nigeria, and we are growing fast!
We are recruiting to fill the position below:
Job Title: Customer Support Staff
Location: Abuja (FCT)
Employment Type: Full-time
Summary
- As a Customer Support Staff at Wakafoods, you will be the first point of contact for our customers, vendors, and riders.
- Your role is essential in ensuring a smooth and satisfying experience for all users on the Wakafoods platform.
Key Responsibilities
- Handle inbound and outbound customer, vendor, and rider inquiries via phone, chat, email, and social platforms.
- Provide real-time assistance and resolve issues such as order tracking, payment confirmation, and delivery concerns.
- Act as a bridge between customers, vendors, and riders to ensure smooth communication.
- Manage customer complaints with empathy, professionalism, and efficiency.
- Ensure proper documentation of issues and resolutions on internal systems.
- Monitor order flows on the Admin Dashboard and proactively resolve delivery delays or failed orders.
- Escalate technical and unresolved issues to relevant departments.
- Stay informed about all platform features, promotions, and updates to assist users accurately.
- Assist new users in navigating the app and website during onboarding.
- Promote Wakafoods’ customer loyalty programs, discount offerings, and payment solutions when interacting with customers.
- Contribute to team efforts aimed at achieving user satisfaction and retention.
Requirements
- Minimum of an HND or Bachelor’s Degree in any relevant field.
- 1-2 years of experience in customer service or a similar role (experience in the food delivery industry is a plus).
- Excellent communication skills (spoken and written English).
- Strong interpersonal and problem-solving skills.
- Ability to work under pressure and in a fast-paced environment.
- Tech-savvy and comfortable using customer service tools, CRM systems, and apps.
- Ability to multi-task and manage time effectively.
- A friendly, helpful, and patient attitude.
- Willingness to work in shifts, including weekends.
- A certificate in Customer Service and other related fields will be an added advantage.
What We Offer
- Competitive salary: ₦100,000 – ₦200,000 per month.
- Opportunity to grow in a fast-expanding tech startup.
- On-the-job training to fully understand the Wakafoods platform.
- A supportive, fun, and collaborative work environment.
- Performance-based bonuses.
- A chance to be part of a mission to revolutionize food delivery in Nigeria.
Application Closing Date
30th April, 2025.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: careers@wakafoods.com using “Application for Customer Support Staff Position” as the subject of the mail.
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Note: Be part of a company that’s redefining food delivery in Nigeria and beyond, Join Wakafoods Today!
