Front Desk Representative at Miva Open University

Miva Open University is an education company building a new kind of university targeted at the African region. Miva is a Pan- African Distance e-Learning University that is built on a couple of beliefs:

Firstly, we believe that the traditional brick and mortar approach to tertiary education is no longer a viable option in serving learners on the African continent. This approach will not provide the capacity and efficacy for the people of the region. We are building a university experience that can leverage excellent academic talent (wherever it is to be found) and digital technologies to create a new, fresh, more efficacious and more accessible tertiary experience. Our second belief is that this new tertiary experience must not only meet but exceed the existing way of doing things in terms of quality, efficacy and preparing learners for the future. We are uncompromising in these beliefs and this is why we are excited to speak to you.

We are recruiting to fill the position below:

Job Title: Front Desk Representative

Location: Lagos

Overall Function

• We are currently seeking a friendly and detail-oriented individual to join our team as a Front Desk Representative. As the first point of contact for our students, faculty, and visitors, you will play a crucial role in providing excellent customer service and ensuring a smooth administrative experience.

Key Responsibilities

• Greet and welcome students, faculty, and visitors, creating a positive and welcoming atmosphere.
• Answer incoming calls and emails, providing prompt and accurate information or directing them to the appropriate department.
• Assist students with inquiries, enrollment, and registration processes.
• Schedule appointments and manage calendars for faculty and staff.
• Coordinate and manage room bookings for meetings, events, and classes.
• Maintain and update student and faculty records in the database.
• Assist with administrative tasks such as filing, data entry, and document preparation.
• Provide general administrative support to various departments as needed.
• Handle student complaints or issues, escalating them to the appropriate department when necessary.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.

Qualifications and Skills

• A minimum of a Bachelor’s Degree or OND in education is required. Additional education or certification in administration or customer service is a plus.
• Previous experience in a front desk, receptionist, or customer service role is preferred.
• Excellent communication and interpersonal skills, with the ability to effectively interact with students, faculty, and visitors from diverse backgrounds.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Proficient in using office equipment, including phone systems, computers, and relevant software applications.
• Ability to handle confidential information with discretion and maintain a professional demeanor at all times.
• Strong problem-solving skills and the ability to remain calm and composed in fast-paced and sometimes challenging situations.
• Customer service-oriented mindset with a passion for providing exceptional service to students and faculty.
• Flexibility to work occasional evenings or weekends as required.