Stay and Homely Hotel Limited, a proud member of the esteemed DreamCity Group, is a luxurious retreat nestled in the tranquil surroundings of Maitama, Abuja. Our hotel offers a unique blend of boutique rooms, elegant apartments, and opulent villas, providing guests with an exquisite and unforgettable home-away-from-home experience. With a commitment to exceptional service and attention to detail, Stay and Homely Hotel Limited welcomes travelers to indulge in comfort, style, and sophistication, promising a stay that is both relaxing and memorable. Whether you seek a peaceful escape or a lavish getaway, our hotel is dedicated to ensuring that every guest’s visit is nothing short of extraordinary.
We are recruiting to fill the position below:
Job Title: Front Desk & Reservations Officer
Location: Maitama, Abuja (FCT)
Employment Type: Full-time
Industry: Hotel and Hospitality
Responsibilities
- Greet and welcome guests in a professional and friendly manner
- Handle all incoming calls, inquiries, and reservations promptly and courteously
- Check guests in and out efficiently, ensuring accurate information and payment processing
- Maintain a neat and organized front desk area
- Coordinate with housekeeping, maintenance staff and others to ensure guest satisfaction
- Assist with guest requests, providing information about hotel facilities and local attractions
- Manage online and offline reservation systems, ensuring accuracy and timeliness
- Handle guest feedback and complaints with professionalism and empathy
- Monitor room availability and make recommendations for room assignments
- Collaborate with other departments to ensure a seamless guest experience
Requirements
- Minimum of OND or equivalent educational qualifications in Hospitality Management or related field
- Minimum of 3 years of experience in a similar role in the hotel and hospitality industry
- Excellent communication and customer service skills
- Proficiency in using reservation software and Microsoft Office applications
- Ability to multitask and work efficiently in a fast-paced environment
- Strong organizational skills and attention to detail
- Flexibility to work shifts, including weekends and holidays.
Application Closing Date
21st April, 2025.
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How to Apply
Interested and qualified candidates should send their CV to: recruitment.office@dreamcityproperty.com using the Job Title and Location as the subject of the email.
