Protea Hotel By Marriot Lagos Kuramo Waters – Experience beautiful beachfront views from our Hotel situated along the Kuramo Beach, this serene getaway is ideal for business or leisure guests alike. With state-of-the-art guest rooms and amenities, we ensure a getaway that keeps you in touch with the world while providing a relaxing holiday. We have 60 luxury rooms which come standard with in-room tea/coffee making facilities and turn down packages.
We are recruiting to fill the position below:
Job Title: Front Office Agent
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests’ needs, and resolving their problems and complaints.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Up-sell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
Requirements
- Degree in Hotel Management is a plus
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Opera, etc.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills.
Application Closing Date
10th December, 2023.
How to Apply
Interested and qualified candidates should send their CV to: hospitalityresources68@gmail.com using the Job Title as the subject of the mail.
