Quickserve Restaurant is an hospitality business that focuses on customer satisfaction.
We are recruiting to fill the position below:
Job Title: Outlet Manager
Locations: Lagos, Delta and Edo
Employment Type: Full Time
Job Description
- The Outlet Manager is responsible for overseeing the daily operations of the assigned outlet.
- This role involves managing staff, ensuring customer satisfaction, optimizing sales performance, maintaining inventory levels, and ensuring compliance with company policies and safety standards.
- The Outlet Manager will also work to create a positive customer experience and ensure the outlet runs efficiently and profitably.
Key Responsibilities
Operational Management:
- Oversee the daily operations of the outlet, ensuring efficiency and productivity.
- Ensure the outlet opens and closes on time, with all facilities prepared for smooth operations.
- Monitor and maintain inventory levels, ordering stock as needed and managing waste to minimize loss.
- Maintain outlet cleanliness, organization, and presentation in line with company standards.
Sales and Customer Service:
- Monitor sales performance and implement strategies to increase sales and customer retention.
- Address and resolve customer complaints in a professional manner, ensuring high levels of satisfaction.
- Analyze customer feedback and sales trends to make informed business decisions.
Staff Management:
- Hire, train, and supervise outlet staff, ensuring they adhere to company policies and standards.
- Create staff schedules, ensuring proper coverage during peak and off-peak hours.
- Motivate and develop staff, conducting performance reviews and providing feedback for growth.
Financial Responsibilities:
- Manage outlet budgets and control expenses to achieve profitability targets.
- Handle daily cash flow, reconcile sales receipts, and prepare financial reports for the operations team.
Compliance and Safety:
- Ensure that the outlet complies with health and safety regulations.
- Conduct regular checks to ensure compliance with company policies, product quality, and legal requirements.
Reporting:
- Prepare and submit daily, weekly, and monthly reports on sales, staff performance, and operational issues.
- Liaise with the regional or head office to report issues, concerns, or requests for support.
Job Requirements
Education:
- Bachelor’s Degree in Business Administration, Retail Management, or a related field (preferred but not mandatory).
Experience:
- 3 – 5 years of experience in retail or outlet management.
- Experience managing teams, handling cash, and working with sales targets.
Skills and Competencies:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and decision-making skills.
- Proficient in Microsoft Office (Word, Excel) and retail management software.
- Ability to handle pressure and work in a fast-paced environment.
- Customer-focused with a proactive approach to meeting customer needs.
Other Requirements:
- Availability to work flexible hours, including weekends and holidays.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize responsibilities.
Salary
₦150,000 – ₦200,000 monthly.
Application Closing Date
2nd October, 2024.
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How to Apply
Interested and qualified candidates should send their CV to: oarinola@concreteng.com using the Job Title and Location as the subject of the mail. Example; Outlet Manager (Warri).
