Hatlab Ice Cream Delite Limited is a hospitality organization that specializes in the production, wholesale and retail of traditional Italian gelato and other complimentary pastries.
We are recruiting to fill the position below:
Job Title: Outlet Supervisor
Location: Ota, Ogun
Description
The Outlet Supervisor will be responsible for the following:
Operational Leadership:
- Manage day-to-day operations of the outlet (production & shop floor).
- Ensure the cleanliness and organization of the shop floor.
- Implement and enforce standard operating procedures (SOPs).
- Monitor and maintain inventory levels, including ordering and restocking.
- Oversee the preparation and baking of a variety of pastries, desserts, breads, and gelato.
- Ensure consistency in quality, taste, and presentation of all products.
- Ensure the secure and organized handling of cash and other payment methods.
- Generate customer invoices and receipts for takeout and delivery orders.
- Verify the accuracy of billing information and resolve any discrepancies.
- Maintain accurate and up-to-date records of daily financial transactions.
- Reconcile cash registers and prepare daily financial reports.
- Reconcile daily cash transactions with financial records.
- Investigate and resolve discrepancies in a timely manner.
- Assist in preparing financial reports and statements as required.
- Collaborate with the finance team and management to ensure accurate financial documentation.
- Ensure compliance with financial policies, procedures, and regulations.
- Participate in internal and external audits as needed.
Customer Service:
- Foster a customer-centric environment.
- Train and lead staff in providing outstanding customer service.
- Address customer inquiries, feedback, and concerns promptly.
- Uphold brand standards for quality and service.
Team Management:
- Recruit, train, and develop a high-performing team.
- Schedule staff shifts effectively to meet operational needs.
- Conduct performance reviews and provide constructive feedback.
- Foster a positive and collaborative work environment.
Sales and Marketing:
- Implement sales strategies to achieve revenue targets.
- Collaborate with the marketing team to execute promotional activities.
- Monitor sales trends and identify opportunities for growth.
Recipe Development & Production Planning:
- Stay informed about industry trends and introduce innovative and seasonal product offerings.
- Create and modify recipes to meet the company’s standards and customer preferences.
- Conduct research to stay current with product trends and techniques.
Ordering and Inventory Management:
- Source and select high-quality ingredients for production.
- Manage inventory of production raw materials and supplies.
- Place orders for ingredients and supplies as needed from HQ.
- Manage inventory levels to prevent shortages or overstocking.
Quality Control:
- Implement quality control measures to ensure that all products meet established standards.
- Conduct regular tastings and evaluations.
- Ensure that all products are well presented in an aesthetically pleasing manner.
Hygiene and Safety:
- Adhere to food safety and hygiene standards.
- Monitor and enforce cleanliness and sanitation in the pastry kitchen.
Requirements
- Interested candidate should possess a Bachelor’s Degree with 2 – 3 years work experience.
Benefits
- Salary: ₦55,000 – ₦60,000 monthly.
- 13th Month
- Leave Allowance
- Holiday bonus
Application Closing Date
10th February, 2025.
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Method of Application
Interested and qualified candidates should send their CVs to: careerswithkadri@gmail.com using the job title as the subject of the mail.
