Syx-Brij Nigeria Limited – Our client, Vima Hospital, located at 75, TOS Benson Road, Ebute Ikorodu, Ikorodu, Lagos, is a new modern private hospital committed to providing exceptional healthcare services to the community.
They are recruiting to fill the position below:
Job Title: Receptionist / Front Desk Personnel
Location:Â Ikorodu, Lagos
Employment Type: Full-time
Reports to: Admin Officer
Job Purpose
- We are looking for a Receptionist who can help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Job Responsibilities
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Qualifications
- High School Diploma, General Education Degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Customer-centric
- Result-driven
- Focus on quality and attention to detail
- Good time-management skills
- Ability to multi-task
- Strong interpersonal and communication skills
- Critical-thinker and problem-solver
- Ability to work with minimal supervision.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
