Store Manager at a Fast-growing FMCG Baby Store – Taela HR Advisory

Taela HR Advisory – Our client, a fast-growing FMCG Baby Store located in Lagos Mainland, is recruiting suitably qualified candidates to fill the position below:

Job Title: Store Manager

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Summary

• A Store Manager at our client’s office plays a crucial role in the effective operation of a retail store or a branch of a retail chain.
• The job responsibilities encompass various aspects of managing the store, from overseeing staff to ensuring the store’s profitability and customer satisfaction.
• You will promote and sell company’s products to retailers, wholesalers, and other customers.
• Also act as an inside sales representative working from the office location, you would interact with customers via phone, email, or online communication platforms.
• You will handle inbound sales inquiries, make outbound sales calls, and sell products remotely.

Job Responsibilities

• Store Operations: Manage and oversee the daily operations of the store, including opening and closing procedures, maintaining cleanliness and organization, and ensuring that the store is adequately stocked.
• Staff Management: Recruit, hire, train, and schedule staff members, including sales associates, cashiers, and support personnel. Provide ongoing coaching and performance evaluations.
• Customer Acquisition: Identify and target potential customers, which can include retail stores, supermarkets, convenience stores, and distributors, with the goal of expanding the company’s customer base.
• Customer Service: Ensure a high level of customer service by training and guiding staff in providing assistance, addressing customer inquiries, and resolving customer complaints.
• Inventory Management: Monitor and control inventory levels to optimize stock and minimize losses due to theft or product expiration. Manage stock rotation and report to management on stock levels and replenishments.
• Relationship Building: Build and maintain strong relationships with existing customers to ensure repeat business and customer loyalty.
• Product Presentation: Present and demonstrate the company’s products to customers, highlighting their features, benefits, and unique selling points.
• Order Processing: Receive and process customer orders, ensuring they are accurately recorded, and communicate with the company’s logistics and distribution teams to fulfill orders efficiently.
• Sales Negotiation: Negotiate terms and conditions of sales, including pricing, delivery schedules, and payment terms, to secure profitable deals for the company.
• Promotions and Marketing: Collaborate with management to implement promotional strategies and marketing initiatives to boost product visibility and sales.
• Customer Support: Provide after-sales support, including addressing customer concerns, handling returns, and ensuring customer satisfaction.
• Sales Reporting: Maintain detailed records of sales activities, customer interactions, and order histories, and provide regular reports to management.
• Sales Targets: Work toward achieving and often exceeding sales targets and quotas set by the company.
• Product Knowledge: Stay well-informed about all the products Kiddies Treat is selling, their specifications, and benefits to effectively address customer inquiries and provide product recommendations.