Honour Flow Group of Companies is a group of companies with over 500 staff across Delta State. The company owns several subsidiaries with variety of products and services available to customers, across the country. The sub-firms include eateries, massive warehouse (for sales of condiments, flour, and homely products in bulk), water factory, bakery, juice and ice-cream factory, gas station, filling station, and many others.
We are recruiting to fill the position below:
Job Title: Customer Care Officer / Representative
Location: Ughelli, Delta
Employment Type: Full Time
Job Description
- Supervising the daily operations of the customer service department
- Creating a reliable customer loyalty program
- Setting customer service goals for team members and helping them reach those goals
- Interacting with customers and handling customer queries and complaints in a timely manner
- Maintaining relationships with customers
- Making weekly and monthly reports and surveys
- Staying current on the latest industry trends and techniques
- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
- Letting patrons know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns, when necessary
- Troubleshooting common issues with products or services
- Working with a team of CSRsand other departments to find appropriate solutions to problems
- Supervise customer service team.
Requirements
- Leadership skills
- Written and verbal communication skills
- Problem-solving skills
- Negotiation skills
- Patience, compassion and empathy
- A passion for customer satisfaction
- Time management skills
- Readiness to learn
- Bachelor’s Degree / HND with 3 – 5 years experience..
Application Closing Date
15th September, 2024.
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How to Apply
Interested and qualified candidates should send their application to: honourflowgroupofcompanies@gmail.com using the Job Title as the subject of the mail.
Note: Only those with the above experience will be considered.
