Department Managers – Checkout at Sundry Markets Limited (10 Openings)

Sundry Markets Limited – Marketsquare is Nigeria’s emerging grocery retail chain – a place where Nigerians can go to find their trusted brands of groceries at the best prices. Marketsquare was conceived from a burning sensation to create a modern and relevant retail shopping experience for Nigerians and a more convenient way for people to get their everyday needs.

We are recruiting to fill the position below:

Job Title:  Department Manager – Checkout

Locations: Abuja, Lagos, Owerri – Imo, Onitsha, and Awka – Anambra, Benin – Edo, Asaba and Warri – Delta, Akure – Ondo, & Mowe – Ogun
Employment Type: Full-time

Description

• We are seeking experienced and results-driven Department Managers to lead operations across key retail Checkout functions: Fresh Food, Ambient, Non-Food, and Warehouse.
• The role is responsible for driving sales performance, operational excellence, inventory control, people leadership, and customer experience within the assigned department, in line with company standards and growth objectives.
• This is a hands-on leadership role suited for professionals who can build strong teams, enforce standards, and deliver results in a fast-paced retail environment.

About the Role:

• We are currently recruiting for a customer-focused and highly organized Checkout Manager to oversee all activities at our checkout unit.
• In this role, you will be the guardian of the final impression we have on our customers.
• You will assume responsibility for customer satisfaction by leading the cashier and porter team, ensuring prompt resolution of issues, and delivering seamless, friendly, and efficient checkout experience.

Key Responsibilities

• Develop and manage schedules for tills and checkout personnel to uphold customer service standards. Coordinate lunch breaks, cashing-up breaks, and provide backup staffing as needed.
• Oversee Cashiers and Porters, ensuring excellent customer service through proper handling, packing, and carrying of customers’ goods.
• Direct and maintain control over all housekeeping duties, including cleaning, wrapping, packing, and managing trolleys, baskets, and checkout drawers to foster a customer-centric environment.
• Ensure daily cash-ups for all Cashiers, conduct regular spot checks on opening tills, and manage change requisitions and issuances accurately.
• Proactively assist customers with price queries, merchandise questions, and loyalty card inquiries. Encourage customers to utilize feedback channels to continually improve satisfaction.
• Train and motivate checkout staff to provide efficient and exceptionally friendly service. Coach employees in special circumstances such as theft, complaints, returns, exchanges, coupons, and special offers.
• Direct and implement staff buying procedures, maintaining control over the process to enhance the overall customer experience.

Qualifications & Skills

• Minimum of B.Sc./ HND in any related field.
• Minimum of 4 years in customer service operations or banking experience as customer/Teller service specialist.
• Must have either of NYSC discharged/exemption or exclusion letter
• Strong leadership and people management skills with the ability to train and motivate a team.
• Excellent cash handling and reconciliation skills with high attention to detail.
• A genuine passion for delivering exceptional customer service.
• Ability to handle customer complaints and special circumstances with tact and professionalism.
• Strong organizational and scheduling abilities.