International Facilities Services (IFS) Group is a Cleaning and Facility Management company. We are a leading international facility management services group providing maintenance, industrial cleaning, trading & consultancy, & healthcare support services.
We are recruiting to fill the position below:
Job Title: Help Desk Officer
Location: Gbagada, Lagos
Employment Type: Full-time
Summary
- We require competent Help Desk Officers to support the growth of companies within the IFS group by providing comprehensive customer services that support the achievement of corporate objectives.
- We’re looking for a proactive, tech-savvy intern to support our CMMS Help Desk team.
- This role involves frontline customer engagement, ticket logging, issue tracking, and basic troubleshooting to ensure seamless system support and user satisfaction.
Key Responsibilities
- Log, classify, and resolve basic tickets; escalate complex issues
- Communicate ticket updates and resolution timelines to users
- Monitor and follow up on pending tickets to ensure timely closure
- Document user interactions, update FAQs, and support reporting
- Assist with training, onboarding, and general team support.
Ideal Candidate
- Recent graduate or NYSC member in Business, Communications, IT, or related field
- 1-2 years experience in customer service or help desk preferred
- Excellent verbal and written communication
- Organized, empathetic, and eager to learn
- Comfortable with Microsoft Office and ticketing tools.
Salary
₦150,000 – ₦200,000 monthly.
Application Closing Date
6th September, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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