Outcess Solutions Nigeria Limited – Our client, a leading Telecommunication company in Nigeria, is recruiting suitably qualified candidates to fill the position below:
Job Title: KYC (Know Your Customer) Officer
Location: Opebi, Ikeja, Lagos
Employment Type: Contract
Responsibilities
- Update customers details
- Make outbound calls.
- Upsell / Sell product and services, place custom orders in computer system.
- Provide customers with product and service information.
- Accurately update NIN of customers
- Identify and process customers data
- Follow up on inconsistent data, if not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
Requirements
- OND, HND, B.Sc, or B.Ed
- Candidate must be within the age bracket 18 – 35 years
- Relevant experience (0 – 4 years) in Customer Service is an advantage
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
- Must reside in Ikeja or its environs.
Application Closing Date
31st March, 2024.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: If you are a customer care agent or someone interested in building a career in this ever expanding field ,then apply for this role as training will be provided.
