Hodskey Consultants Limited is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service / Relations Manager
Location: Edo
Overview
- The Customer Service / Relations Manager is responsible for overseeing the company’s customer service operations and building strong, long-term relationships with clients.
- The role ensures that customers receive exceptional service, feedback is effectively managed, and client satisfaction drives business growth.
Key Responsibilities
- Customer Service Management
- Customer Relationship Management
- Process Improvement
- Reporting & Analytics
- Team Leadership
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Professional certifications in Customer Service Management or CRM systems are advantageous.
- Minimum 5 years of experience in customer service, client relations, or account management.
- Experience in manufacturing, FMCG, polymer, or industrial sectors is preferred.
- Proven track record in improving customer satisfaction and loyalty.
Skills / Requirements:
- Excellent communication, negotiation, and problem-solving skills.
- Strong leadership and team management abilities.
- Proficiency in CRM software, Microsoft Office, and customer service analytics tools.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Strong analytical and reporting skills.
- Must not be more than 45 years of age at the time of application.
Application Closing Date
20th February, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hodskeyconsultants@gmail.com using the Job Title as the subject of the mail.
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